Fireside21

Fireside CRM™ (Constituent Relationship Management) is specifically designed to simplify and organize the overwhelming amount of correspondence and agency assistance handled by a congressional office. Fireside CRM™ transforms the burden of managing thousands of constituent messages into a valuable resource for implementing a proactive communications strategy.

Our CRM Philosophy

• Build Stronger Relationships: Fireside CRM™ does more than simply manage the flow of inbound communications to your office; it lets you engage with your constituents in a way that makes them feel like they are heard and valued.
• More Than 1 to 1 Messaging: Unlike traditional correspondence software, Fireside CRM™ is designed to promote better dialogue with constituents, allowing you to send legislative alerts, invitations and other messages with ease.

Better Correspondence Management

• Make Correspondence Simple: Fireside CRM™ is designed to take the pressure off staffers who feel overwhelmed by massive volumes of mail. That allows them to spend their energy on more important things, like focusing on serving the needs of constituents.
• Intelligent Inbound Email Management: Dramatically reduce staff workload by utilizing tools that automatically recognize mass email and spam.
• Quickly Flag, Tag and Filter Messages: Fireside CRM™ helps clean up the chaos of correspondence by neatly categorizing and organizing messages according to customizable guidelines.
• Correspondence Tools: Create and send constituent correspondence. eManager tracks legislation, organizations, affiliations, and legislative issues related to your correspondence.

Casework for the 21st Century

• Casework Management: Access and modify constituent casework history and correspondence with federal agencies.
• Workflow Templates: Fireside CRM™ automates standard casework activities and allows users to add custom activities.
• Keep Track of Agency Contacts: Send and receive emails to all of your agency contacts from within Fireside CRM™.

Get Proactive

• Reach More Constituents, More Often: Fireside CRM™ brings all your data together and makes it easy to reach more of your constituency quickly with email.
• Build Target Lists: Filter your database using your issue codes, correspondence history or any element of your constituent’s profile.
• Rapid Response: Mail a personal letter or send thousands of emails in seconds and track the results.

Simplified Office IT

• Software as a Service: Fireside21 hosts all of your data on our secure servers, so you can trash that loud and hot CMS server in your back office.
• Paperless Office Procedures: Electronically re-assign correspondence, form letters and cases for approvals.
• Free Quarterly Upgrades and Enhancements: Fireside21 regularly launches new features and enhancements at no cost to the client. Updates happen automatically within our Web-based infrastructure.